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FAQs & Troubleshooting

Listed below are FAQ’s as well as troubleshooting tips for issues you may encounter when working with LocalMaps and some recommended solutions. The page assumes you are on the latest version of LocalMaps - Version 2.3.1. Some items will not apply to versions below this. To check if you issue or questions was resolved in v2.3.1 see the Release Notes.

Alternatively, if you don't find the problem you are looking for, contact Eagle LocalMaps Support or check the LocalMaps Geonet to see if your question or issue has been mentioned / resolved.

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Getting started

As an administrator of an organization, you can configure your LocalMaps Gallery to showcase the geographic information that's important to the organization.

The main gallery content displayed comes from a Group that is set up in ArcGIS Online or Portal for ArcGIS, depending on which system your LocalMaps is set up against. This group will need to be created first before any content can be made accessible to the gallery. See here on how to create a group.

Next, ensure that your newly created group is set as the LocalMaps Group in the application settings page. For information on how the set the LocalMaps Group see General Settings

Then, to add a web map to the LocalMaps gallery you will need to share it to the LocalMaps Group. See here on how to share items to a group ArcGIS online or Portal for ArcGIS.

Categories in LocalMaps are based on the item tags you create in ArcGIS Online or Portal for ArcGIS. What this means is that for a Map to appear in a Category you set, the item in ArcGIS Online or Portal for ArcGIS must also have that Category name entered as a Tag. For more information on how to configure Tags see Esri Item Details help.

To set up, order or delete a category in LocalMaps see the Categories help page.

With LocalMaps, you can also provide access to restricted maps and content if necessary. This is particularly useful for internal staff or contractors that may want to use the LocalMaps Gallery as a central destination to access content from your organisation.

To make secure maps available in the LocalMaps gallery, complete the following steps.

  1. Go to the secure maps item details page.

  2. Give the item the tag "LocalMaps".

  3. Share to your secure group. Now, when a member of this group logs into LocalMaps they will see general content (coming from the core LocalMaps Group) AND the secure map that has been shared with them.

LocalMaps supports all Esri Standard Authentication methods such as Built in Users, SAML and Web-Tier Authentication (IWA). To leverage these methods, we assume they will have been set up by your organisation prior to LocalMaps installation. For more information, please see the Authentication section.

General Questions

The following are saved:

  • Map extent

  • Map graphics

  • Any layers turned on or off in the underlying webmap

The following are those not saved:

  • Switching to a different basemap

  • Changing Layer transparency

  • Layer visibility

  • Additional layers added via the add data widget

Known Issues & Troubleshooting

Map Configuration

General Configuration



Groups & Sharing